CHEC | FAQ
Social enterprise from East Sussex providing quality printing solutions and work placements for disabled people.
Printing, Printers, Disability, Work placements, Disabled, East Sussex, Charity, Social enterprise, Large format, West Sussex, Lewes
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FAQ

Placing an order

What is the minimum number and maximum number of garments I can order?

There is no minimum order. We regularly produce orders of between 1 and 50 garments but we can, and do, process individual orders of several hundred garments each year.

How long will my order take to complete?

We aim to complete an order within two weeks but this depends on the size of the order and complexity of the design. You will be given an estimated completion date when you place your order.

I really need my order in a hurry. How fast can CHEC complete it?

Whilst it normally takes up to two weeks to complete an order, we may be able to process your order quicker than this. You may incur additional charges if garments and/ or materials need to be ordered and delivered to us at short notice. Please contact us with your exact requirements so we can advise you further.

Can I cancel an order once it’s been placed?

No. All CHEC products are ordered and embellished to an individual’s exact requirements and therefore cannot be sold to another customer. It is the customer’s responsibility to make absolutely sure what items they need before placing an order with CHEC.

Can I change an order once its placed?

CHEC can add additional items to a customer order. Depending on when the additional items are ordered, and how many are ordered, this will determine when the additional items will be completed. Once a customer has signed off their artwork and embellishment has begun, changes will not be permitted.

Will you refuse to embellish a garment?

Yes, if we feel there is a breach of copyright laws or deem the artwork offensive.

Formats for digital artwork

What format does my image have to be in for CHEC to use it?

To provide you with a high quality print, you need to provide us with high quality artwork. To get the best possible results we recommend artwork at 300 DPI at the actual size of the print, or ideally a vector image.

We prefer to receive digital artwork as JPEGs or TIFF files. We also accept files in Microsoft Word, CorelDraw 11 or lower, EPS, AI, PNG, PDF and BITMAP.

Please ensure that all fonts are embedded and tell us the name of the font(s) used. We can also recreate a image from a high quality printed copy if required but this may take us more time and may incur an additional charge. Please remember images downloaded from websites are usually very low quality and on the whole will be unsuitable for reproduction.

What is a vector image?

Vector images are comprised of paths, which are defined by a start and end point, along with other points, curves, and angles along the way. A path can be a line, a square, a triangle, or a curvy shape. Because vector-based images are not made up of a specific number of dots, they can be scaled to a larger size and not lose any image quality. This makes vector graphics ideal for logos, which can be small enough to appear on a business card, but can also be scaled to fill a billboard! Common formats are AI, CDR & SVG file types.

If you do not have your artwork in a vector format and need it to be recreated, we can redraw your artwork for a small design fee. Please contact us for further details.

Samples

Can you send me a colour swatch of my garment?

We have a selection of fabric swatches in the office but this does not cover the complete range of garments available to us. We are unable to send out fabric swatches but customers are welcome to make an appointment to see the selection available in the office and to discuss their garment requirements.

Can I have a sample of my design?

Yes. We can produce a sample for customers to sign off before we start to embellish garments. Depending on the process required, the sample could be printed out or sent by email (if using cut vinyl or laser transfer) or sewn out (if using embroidery). If we provide an embroidery sample, please note that the fabric used may not necessarily match the colour or quality of a customer’s final garment.

Collection of order

Once my order is ready, how do I get it?

We will contact you when the order is ready. You can collect it from us during business hours or we can arrange for courier delivery at an additional postage cost.

Pricing and payment

Does my price include all design costs or will I have to pay from additional labour/ materials?

Generally we are able to absorb the design costs within the cost of the garment. However where artwork demands are exceptionally excessive, we reserve the right to impose a one-off charge at the management’s discretion. Customers will always be advised in advance of any charge. Artwork created in-house is wholly owned by us and if necessary can be released for a nominal fee.

For screen printing there is a set up charge of £20 per screen. This is in addition to the cost of your garments.

Do I have to pay for my order upfront?

Payment is usually on collection of the order. However we may request a 50% deposit for orders that necessitate a large amount of stock or man hours.

How can I pay for my order?

Payments by cash, cheque and most major credit cards are accepted. Card transactions can only be processed in person.

Additional orders

Once my screen print order has been completed, can I order further garments using the same screen?

No. We need to clean down and re-use screens for new orders. The screen print set up charge of £20 is applicable per order. Please note that screen printing is a cost effective process for printing larger quantities, for example ideal if you require batches of 50+ garments as the unit print cost is lower than other processes we use.

Will my image/design/logo be kept on file should I need to place an order at a later date?

Yes.

Customer garments

Can CHEC put my design on a garment I supply them with?

Technically yes, but we would rather you purchase garments through us. We work with a wide range of garment suppliers offering clothing in many styles, sizes and colours. These garments are suitable for the embellishment processes we use. We will automatically replace a garment if anything goes wrong during the embellishment process at no further cost to the customer.

Where a customer submits their own garment(s) for embellishment we will take every possible care that their order is efficiently processed and the garment is unharmed by the embellishment process. However as our processes use heat and pressure, no responsibility for any subsequent damage either on the part of our staff or our equipment can be accepted. Therefore if a customer provides their own garment(s), the order is at the customer’s own risk as we will not replace it if the garment is harmed.